These Guest Review Terms regulate information submitted to us by guests who are completing a questionnaire after their stay. For all other terms, please see the relevant Website Terms.
Responses to the questionnaire will be used to create an online review of where you stayed. This feedback should helpothers decide on where to stay. It should also help accommodation businesses understand what they are doing well and where they may need to improve. We may also use the information to improve our products and services.
By submitting your responses, you accept these Guest Review Terms. If you do not accept these Terms, please do not participate. We may change these Terms from time to time, so you should review them each time that you complete a questionnaire.
1. About us
The Questionnaire and both www.toprooms.com and www.bookdirectrooms.com are websites operated by eviivo Limited, a company registered in England under number 05002392, with its registered office at The Grimaldi Building, 154 Pentonville Rd, London N1 9JE, United Kingdom ("we", "us", "our"). Our VAT number is 877374571. You can contact us using the following email address: firstname.lastname@example.org.
2.1 The questionnaire must be completed by the person/party who stayed in and booked the accommodation. Only one questionnaire per person/party per stay.
2.2 You must not submit your response to the questionnaire if:
(a) if you did not stay in the accommodation;(b) are less than 18 years old; or(c) have a personal or business connection to the accommodation or any of its staff.
2.3 You must not forward the questionnaire to someone else, allow anyone else to complete the questionnaire (we will send it to others who have booked through us) or impersonate or try to impersonate another person.
3. Your content – what we are allowed to do
3.1 We may publish, check, edit or remove all or part of the ratings, reviews, comments, photographs or other information and material, including your name, town and country, which you submit to us ('Your Content'), at our sole discretion. We are not obliged to do any of these things and we may not. In general, we do not check, monitor or moderate any user ratings, comments or reviews and they will be automatically uploaded to the site.
3.2 You retain any copyright you may have in Your Content. By submitting material to us, you grant us a royalty-free, perpetual, irrevocable, non-exclusive worldwide licence to use, copy, edit, adapt, publish, translate, create adaptations from, make available, communicate and distribute Your Content (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed. By submitting Your Content, you warrant that you have the right to grant this licence. The licence is capable of sub-license by us to e.g. the accommodation business in question, our booking partners and other public or private entity with whom we have dealings.
3.3 To the extent permitted by law, you waive your moral rights (e.g. the right to be identified as author or to object to derogatory treatment) in Your Content.
This clause 3 means, for example (without limitation), that we can:
• Continue to publish all or part of Your Content, including your comments, ratings, photographs, name, town and country, even if you change your mind and want us to remove it
• Remove Your Content, even if you have not breached these Terms;
• Use all or part of Your Content in promoting our products and services (e.g. we may use Your Content in our advertising and other publications);
• Edit your Content, which may result in a part of it being modified and displayed, including without your name.
This clause 3 also means, for example (without limitation), that a user review may appear on the website of the accommodation in question and on relevant accommodation booking and information sites. Back to top
4. Your Content – submission guidelines
4.1 You must give your honest opinion about the accommodation based on your experience of your stay. If you had communications with the accommodation before your stay (e.g. about the booking or time of arrival), you can also comment on that.
4.2 Once your review is online, everyone with Internet access can read it. Please make sure your comments are clear to ensure that they are not misunderstood. You can express a strong opinion but please do not go over the top. Don't forget that you are legally responsible for what you submit. Please consider how your comments could be received by others. Many different types of people of different ages may view your comments.
4.3 Please be polite. Do not use swear words or crude or sexual language. Only English is allowed. Keep your submissions relevant. Do not insult other contributions or discuss the non-appearance or removal of any content. Please respect people's privacy.Back to top
5. Your Content - what you are not allowed to do
5.1 You must not submit any material that:Back to top
(a) is:(i) libellous, malicious, threatening, false, misleading, offensive, abusive, discriminatory, harassing or racist,
(ii) a breach of confidentiality or someone's privacy (for example, you must not submit the telephone number, email address or other contact details of any person),
iii) indecent, obscene or of a sexual nature;
(b) is likely to:(i) cause a person alarm or distress;
(ii) encourage violence or racial or religious hatred;
(c) infringes any intellectual property rights, such as copyright and trade marks. This means generally that you must own the rights in everything you submit (e.g. photos and comments) or must obtain permission from the rights owner to submit the material;
(d) advertises any product or services or is for any other commercial purpose;
(e) impersonates anyone else or otherwise misrepresents your identity, affiliation or status;
(f) could prejudice any active legal proceedings of which you are aware;
(g) is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, corrupted data or other malicious or harmful software, data, components or conduct);
(i) is, encourages or teaches conduct that is a criminal offence, gives rise to civil liability, or is otherwise unlawful;
5.2 You must not include links to any websites or webpages.
5.3 You must not try to circumvent (i.e. get around) any protections we put in place for the security and operation of the questionnaire or our booking or review processes.
5.4 You must not re-submit content which you are aware has been removed.
If you see something which you reasonably believe breaches these Terms, please use the 'Report' or 'Contact Us' facilities. If there is no facility available, please contact us on email@example.com. Please do not report a review just because you disagree with what it says.
6. Your personal information