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Welcome to the Phoenix Guest House. My name is Jenny and I will do my best to make sure that your stay with us is a happy one.... Read more

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Rooms

family room sleeps up to 3

family room sleeps up to 3

Double en-suite 1 adult 1 child

Double en-suite 1 adult 1 child

Reviews

The Phoenix Guest House

(51 Guest Reviews)

Guest Ratings

  • 40
  • 7
  • 2
  • 2
  • 0

Review Summary

  • Rooms 4.3
  • Value 4.6
  • Friendliness 4.8
  • Cleanliness 4.8
  • Facilities 4.4
  • Service 4.8
  • Location 4.5

Review Overall Rating

  • 5.0
  • 4.0
  • 3.0
  • 2.0
  • 1.0
  • 4.7
Karen Family with young children Stayed: Jun 15

Spoilt by having to pay seperately for breakfast in a b&b

We booked the b&b on line and when we arrived we were asked to pay separately for breakfast we have never had this before. The room was fine but we were not warned about the very loud firework display that started about 9.30pm which was down the road at Peasholme park. Read more

Response

I am sorry the reviewer let paying for breakfast seperately spoil her stay,but it is our policy to charge breakfasts seperately from the room tarrif, so that those who do not want to have breakfast do not have to pay for it. This is clearly stated on my own website. When I recieve an advance booking online where breakfasts have not been ordered, I make sure to point out in the confirmation email I send that this is the case, but this was a last minute booking, so I had to ask on arrival.

Likes?
The room was clean
Dislikes?
as stated above about having to pay for breakfast in a b&b I went without breakfast just out of principal.
2
Lesley Mature couple Stayed: May 15

just what you need

Two nights stay over the first may day bank holiday weekend - budget break which included watching a bit of le tour de yorkshire and house-hunting. So lots and lots of miles trod around scarborough. Read more

Likes?
Compact rooms, but lovely quiet hotel, spotlessly clean and clearly well-cared-for. Friendly welcome and advice if you needed it - but not intrusive. Fabulous tasting and fantastic value breakfast.
Dislikes?
None
5
Gillian Mature couple Stayed: Mar 15

fabulous!

The stay was outstanding. A much needed relaxing break. Fantastic service. Top quality facilities. We would recommend a stay to everyone. Definitely a little gem. Read more

Likes?
Everything about our stay was wonderful. We could not fault anything. We will be returning regularly.
Dislikes?
Nothing! Everything was perfect.
5
Mark Family with young children Stayed: Feb 15

Very clean

Very clean Read more

Likes?
Very clean
Dislikes?
None
5
Chris Alone Stayed: Nov 14

Very friendly quiet felt comfortable.

Very friendly clean helpful couldn't ask for anything more and after so many foriegn run places lately it was easy to see the difference in competence and pride in the job.Excellent! Read more

Likes?
Very friendly clean helpful couldn't ask for anything more and after so many foriegn run places lately it was easy to see the difference in competence and pride in the job.Excellent!
Dislikes?
None
5
Nicholas Alone Stayed: Aug 14

.A Superb Bed and Breakfast Establishment.

I stayed for three very pleasant and comfortable nights at the Phoenix. Read more

Likes?
My room was attractive, well appointed and scrupulously clean. The management were friendly and helpful. The breakfast was perfectly cooked and delicious.
Dislikes?
None
5
Barry Young couple Stayed: Aug 14

fantastic.

Excellent place lovely staff,would recommend to all Read more

Likes?
everything
Dislikes?
noisy other guests
5
lisa Family with young children Stayed: Aug 14

our stay in.scarborough

Me and my daughter really enjoyed our time at the phoenix guest house we were made very welcome and our room Was lovely nice and cosy would recommend to friends and family Read more

Likes?
The whole thing the room jen and her husband the location
Dislikes?
None
5
Emma Family with young children Stayed: Aug 14

Fantastic stay at Phoenix Guest House!!

We have just returned from a 2 night stay at the Phoenix guest house and it was lovely! Me and me husband wanted a little break for our 7 week old sons first holiday and The Phoenix Guest house made it a very enjoyable one! Jennifer was very helpful and welcoming right from booking our stay. She offered cot, steriliser and changing may which was much appreciated for our son. Great location next to park. Didn't have breakfast so can't comment. Would definatly recommend! Thanks Phoenix! Read more

Likes?
Friendly welcoming staff, great location and clean rooms!
Dislikes?
None
5
leslie Mature couple Stayed: Jul 14

good value for money

the room was quite compact but clean and comfortable, the proprietor was very helpful and sociable Read more

Likes?
My favourite part were the breakfast this as to be one of the best breakfasts my wife and i have ever had.
Would definitely stay there again next time i visit Scarborough
Dislikes?
nothing
5
Donna Family with older children Stayed: Jul 14

very welcoming warm friendly place

my night at the pheonix guest house was fabulous very friendly . Great place to stay Read more

Likes?
friendly welcome , clean rooms great space and very comfortable
Dislikes?
None
5
J Family with older children Stayed: Jul 14

fabulous

very friendly and welcoming. Read more

Likes?
everything
Dislikes?
Only the seagulls.
5
pauline Adult(s) Stayed: May 14

excellent value for money

2 nights in a very good ,friendly b and b. Read more

Likes?
the very good breakfast,made with quality produce and the cleanliness.
Dislikes?
nothing
5
wendy Young couple Stayed: May 14

great value for money

one night stay Read more

Likes?
very pleasant owner, clean and tidy room and a brilliant breakfast. would definitely stay again.
Dislikes?
None
5
Scott Adult(s) Stayed: Apr 14

FANTASTIC

2 night stay for Easter. Read more

Likes?
Clean rooms,the lady who run it was very nice & friendly & did anything she could to make our stay better.
Dislikes?
None
5
Angela Family with older children Stayed: Jan 14

friendly abd welcoming.

A quick overnight stay. The room was lovely and very clean. Couldnt ask for more really. I would recommend.
The beds are very hard though. Read more

Response

Some like soft beds, others something firmer. I am sorry that the reviewer did not find their's comfortable, but since others have commented favourably about the same bed, I shall moniter the situation for now and ask for feed back from future guests.

Likes?
Everything was provided didn't need to worry about anything.
Dislikes?
I did not like the beds. I have never slept on a bed that was so hard. Even when you moved the bed had no bounce. And a B&B in my view should at least have a comfortable bed.
4
Andrew Mature couple Stayed: Nov 13

Great Stay , fab breakfast

Stopped for 2 nights - Could not fault the guest house. Host , room and breakfast were all fab. Read more

Likes?
Guest house was great and in an easy location for getting around scarborough
Dislikes?
no
5
Kathryn Family with young children Stayed: Oct 13

Excellent value for money

Booked for one night as we were visiting Flamingoland the following day. Read more

Likes?
Immaculate room and very helpful service. The breakfast was unbeatable value for money.
Dislikes?
None
5
Andrew Alone Stayed: Sep 13

Super little B & B

This is a very nice B & B. The owner is very friendly and helpful. It is well located and provides excellent value for money Read more

Likes?
(1) Friendly welcome
(2) Clean and well equipped room
Dislikes?
none
5
Peter Adult(s) Stayed: Aug 13

Nice Guest House,Nice People,Good clean rooms,Good food!

Very Helpful and accommodating owners.Had a 3night stay,Friday til Monday.Enjoyed every day. Read more

Likes?
Warm friendly place to stay.Proprietor very friendly and always available if in need of help or advice.
Great breakfast,good rooms,what more could one ask for.
Dislikes?
Not a thing!
5
teresa Young couple Stayed: Aug 13

Excellent bed and breakfast

Wonderful stay will be going back next year with friends . Close to all amnesties Read more

Likes?
Everything
Dislikes?
Nothing
5
Joanne Family with older children Stayed: Aug 13

Excellent

My mum, 12yr old son & myself stayed in the pheonix 17th/18th August, im ashamed to say we was very apprehensive about arriving at our guest house for the weekend because of the price being low we didnt know what to expect, but we were pleasantly suprised, it was very comfortable, clean, the room was lovely & bright. The landlady was very accomodating & friendly. There was more than enough to choose from for breakfast & was delicious. We enjoyed our stay & would highly recommend it. Read more

Likes?
The comfortable room & breakfast.
Dislikes?
None
5
Peter Alone Stayed: Aug 13

Perfect stopover for the cricket

Stayed 2 nights for a match at Marine Rd. lost the match but enjoyed the stay. Read more

Likes?
The weather & the people were friendly.
Dislikes?
Wish the Yorkshire team were more accommodating !!
5
Steven Family with older children Stayed: Aug 13

Great Value

Took my daughter and her friend, Jenny was most pleasant and informative, rooms were clean tidy, just a lovely place to stay. Read more

Likes?
Breakfast
Dislikes?
None
5
Andrew Family with young children Stayed: Aug 13

pleasant stay

4 night stay with my 7 year old lad. Nice hotel but stairs to top floor a bit hard work. Didn't actually eat there myself but landlady bought in the food by boy likes and made them by arrangement each night. Fabulous service. Read more

Likes?
Welcoming and comfortable.
Dislikes?
None
4
Damian Family with young children Stayed: Aug 13

It was worth the money.

Very comfortable Read more

Likes?
The cost.
Dislikes?
No.If i was to come back to stay in Scarborough, i would look at the Pheonix again.
5
Tracy Family with young children Stayed: Aug 13

Great value for money

Myself and my six year old granddaughter stayed from friday til sunday and enjoyed a traditional sea=side holiday. Read more

Likes?
Our room was comfortable and spotlessly clean.The breakfasts were delicious. The owner Jenny was friendly and made us very welcome.Fantastic value for money.We'll definitely be going back again.
Dislikes?
None
5
Ron Family with older children Stayed: Aug 13

excellant value

wanted somewhere differant to stay whilst up in Yorkshire, not been to northside of scarbough before. Read more

Likes?
only 15mins walk from train station, breakfast was spot on,rooms were lovly,the added on room was perfect for my teenage daughter. within easy walking distance of all the things we wanted to visit
Dislikes?
None
5
Diane Family with young children Stayed: Jul 13

Really really good

Enjoyable and fun Read more

Response

Of course with this hot weather we are all sleeping with our windows open. Seagulls are all part of the seaside holiday experience, and at present they are particularly noisy while their youngsters are starting to fly from the nest. One came down in the back yard, and we put it on the flat roof to encourage it to fly away. There was much trepidation as we and some of our guests watched it survive attacks from rival gulls and the a cat!!! creeping up on it.








seagulls

Likes?
Good food
Dislikes?
Noisey Seagulls, disturbing sleep
5
Brian Mature couple Stayed: Jul 13

Relaxed - chilled and well fed.

We needed a break and it was just what we needed. Felt at home and relaxed instantly. Read more

Likes?
We never used the car for 3 days. The parking permit was great and the position of the guest house made walking very easy.
Dislikes?
No
5
rachael Young couple Stayed: Jul 13

fantastic weekend

a really lovely place to stay that made our weekend extra special. Read more

Response

It really brightens up our day to get a review like this. Many thanks to the reviewer.

Likes?
nothing was to much trouble.our room was spotless with little extra touches that made it a class above an ordinary b&b.we will certainly stay here again.
Dislikes?
None
5
Donna Family with older children Stayed: Jun 13

Will be recommending to friends and family.

It was only a short stay due to daughter wanting to see Olly Murrs at a local venue. Read more

Likes?
Jenny was a truly lovely and helpful person, we enjoyed our stay although it was only overnight, I will be using the Phoenix Guest House again in the very near future.
Dislikes?
None
5
Catherine With a colleague Stayed: Jun 13

Adequate for what was needed

Old- fashioned style decor with a tiny 'bathroom'. However, the beds were comfy and it was literally only a few minutes walking distance away from the Open-Air Theatre which was the reason for my visit. Short walk to North Bay Beach. Read more

Likes?
The location is excellent for North Bay Beach
Dislikes?
The bathroom only consisted of a shower and toilet which was very cramped. Noisy road early in the morning if facing onto the road.
3
Gemma Family with young children Stayed: May 13

We would stay there again

The phoenix is a nice b&b in a good location close to the north beach which is the quieter not so touristy part of Scarborough and a 5min drive to south beach. Local amenities on the door step including fish and chips :) Family room was quite big and very clean and comfortable. Breakfast was very nice but I was charged quite a bit for my 3 year old son and he only ate cereal (very steep!) but the adult breakfast definitely good value. Overall its a nice clean friendly place in a good location. Read more

Response

We charge a flat rate of £3 per child per breakfast, regardless of how much they eat, and some can eat as much as an adult. The adult rate is just £5. When you consider that you get a pot of tea or fresh ground coffee, cereals, fresh fruit, yoghurts, then a choice of either a full cooked breakfast, or a substantial continental breakfast, I think that is very good value, and if you do not eat much at breakfast time, you always have the option of staying room only.

Likes?
Clean comfortable room. Jenny and staff were friendly and accommodating. Good location. Nice breakfast. Free parking outside the b&b with a permit given from the staff.
Dislikes?
Charged a lot for child breakfast even though my 3year old only ate cereal. i paid quite a lot for the room a bit on the steep side but it was bank holiday.
4
deborah Family with young children Stayed: May 13

perfect in everyway !

very relaxing and comfortable accomodation,perfect. Read more

Response

We do a good cooked breakfast, continental and vegetarian options are available, and there are cereals, fresh fruit etc.to help yourself to on the sideboard. However, not everyone wants to tuck in at breakfast time.I always ask when people arrive and haven't booked a breakfast if they want one, that is so I know what numbers I am catering for in the morning, If the sun was shining, I would go with the lady who wanted her coffee and croissant while watching the waves lapping the shore.

Likes?
the fact that breakfast was opptional.
Dislikes?
no.
5
Patricia Adult(s) Stayed: Apr 13

Small rooms

Adequate for a 2 night stay but due to size of rooms difficult to put case anywhere other than under bed. Would not like to stay for a week in these cramped conditions. Read more

Response

Some of our rooms are not large, but they have all passed inspection by the AA when we got our 3 star rating. The lady who did the inspection stayed in the room that the reviewer had. I had no idea who she was at the time and I can tell you that she did a thorough job, pulling out the bed to inspect behind, and she viewed all the room before she left!

Likes?
In easy reach of the city with a short walk to all the main attractions
Dislikes?
Small Room
2
Martin Mature couple Stayed: Mar 13

Clean and comfortable

A rather small and dated bedroom with small en suite. Sink in the bedroom. Breakfast was adequate (sausages very good). Read more

Response

Anyone who watches Strictly will know that there is always one judge it is very hard to get good marks from.
They found us clean and comfortable, but the room 'dated'. The Phoenix is over 100years old and although I am steadily updating equipment, bedding etc., I do not want to impose a modern style of decor that would be out of keeping. The room is next on the list for a new flatscreen TV with DVD. 'Small ensuite' fair comment but the shower is hot and works. Please note our other reviews.

Likes?
Clean and comfortable
Dislikes?
None
3
david Mature couple Stayed: Mar 13

very clean and well run hotel

very welcome on arrival .room very clean standed of beds was first class.over all first class and hope to come again this summer 2013 Read more

Response

It is really super to get a review like this. It is exactly what we aim for, that our guests enjoy their stay and want to return. It makes all the effort behind the scenes worth while.

Likes?
only stayed 2 nights dident find out what the hotel has to offer in full .but well impressed
Dislikes?
None
5
Glennis Family with older children Stayed: Mar 13

Good value for money

Pleasant stay. Rooms are small but adequate and very good value for money. Useful to have the family room with side room for our daughter. Read more

Response

We have two family rooms. Room 3 is the larger of the two, but when the reviewer booked this had already been taken so I am pleased to hear that they were satisfied with their stay in room 7. Both rooms have ensuite shower and toilet and a side room attached which gives an extra degree of privacy especialy useful with older children, or indeed groups of adults willing to share.

Likes?
Value for money!
Dislikes?
None
5
Meg Family with young children Stayed: Mar 13

Friendly, clean and comfortable - just what we needed for an overnight stay

Room was clean and presenable with adequate facilities for an overnight stay. Read more

Likes?
Jenny was very friendly and welcoming on our arrival, she helped us to understand the location of our event the following day and provided us with a parking permit which was appreciated.
Dislikes?
None
4
Michael Young couple Stayed: Dec 12

Great value for money, friendly staff & great location

Me and my partner stayed for 2 nights, it was a very friendly stay, the staff were helpful. We went for the nightlife and the guesthouse is 20 minute walk or 10 minute taxi ride. The arcades are also a shirt distance, a nice walk to fill a little time. We didn't have any food in the hotel so I can't comment on it but it did smell lovely. All in all a great value for money. Read more

Likes?
I like the location, the staff and how homely the guesthouse was. We went for new year and the location was great for nightlife. Hotel was quiet and cleaned regularly.
Dislikes?
The only problem we had with the stay was the bathroom, we were in room one and the bathroom was quite small but was comfortable, our friends stayed in room 2 and their bathroom really was small.
5
JACKIE Family with older children Stayed: Aug 12

smashing stay at the Pheonix Guest House

we stayed for 2 nights was made very welcome and nothing too much trouble for them , was clean and tea and coffee when you wanted it , they even looked after our luggage on our last day as train wasnt till evening Read more

Response

Beakers? Please, just ask us! We keep a supply of mugs in the kitchen for just this reason, but when new guests first arrive, out of politeness we put out the cups until they express a preference.
Room 7, in which the reviewer stayed, is up 2 flights of stairs, and probably better suited to a younger family, room 3 would have been a better choice for them had it been free. However I am very glad this did not spoil their stay, and I hope that next time I remember the beakers.

Likes?
the breakfast was amazing everthing piping hot, and set us up for the day , whatever you wanted you could have , very accomodating
Dislikes?
the only thing for us , ( and this is a personal thing) the cups in the room was too small we would have preferred beakers ,
5
peter Alone Stayed: Aug 12

all you would like in a guest house

my overnight stay was very comfortable and welcoming. the breakfast was excellent. im sure if jenny could have sorted out the weather she would have. Read more

Likes?
jenny was very accommodating inso much as i left my bag before my room was ready and i went and spent the day in scarborough, i was there to watch the cricket [ even though it rained for two days]
Dislikes?
the bathroom was slightly small with the handwash basin in the bedroom itself but this was not a problem.
5
katie Family with young children Stayed: Aug 12

Very friendly,lovely lady,made us very welcome.

very enjoyable Read more

Likes?
convinient..warm..welcoming..
Dislikes?
None
4
Alison Mature couple Stayed: Aug 12

Clean, comfortable and relaxing.

We chose The Phoenix Guest House because of the location, it was conveniently situated to reach the town centre, North Bay and South Bay on foot. Read more

Likes?
We were greeted by Jennifer who was friendly and welcoming, on arriving we received a parking permit for the road outside the guest house free of charge and our room was clean and comfortable.
Dislikes?
Absolutely nothing it was an enjoyable, relaxing break.
5
Lara Young couple Stayed: Aug 12

Great value for money, clean, friendly staff and excellent location!

The Phoenix was located very close to Peasholm Park and with easy access to the North Shore and local shops which made it very convenient for us (a couple holidaying with my family on a short trip). The rooms and facilities were very clean and tidy and the staff were very helpful about the facilities upon arrival and the parking facilities, which made our trip a lot easier! The breakfast was great (it had vegetarian options!) & the food items were fresh. Read more

Response

We are a small establishment and have not the space to provide all the facilities of an expensive hotel, but we do our best with what we have, and hope that our friendliness and attention to the small things that make a holiday run smoothly makes up for this. My thanks to the reviewer, I am very glad that she enjoyed her stay.

Likes?
Clean rooms, prime location to tourist attractions on North Shore, easy access to beach, pleasing breakfast, friendly staff.
Dislikes?
None
5
Terence Mature couple Stayed: Aug 12

Long weekend break

A 3 night break in Scarborough was just the tonic we needed. Read more

Response

The guest House was very busy when this couple stayed. It is good to know that we did not let them down on the friendliness, cleanliness and staff service side of things.

Likes?
Accomodation was very good.Spotlessly clean with a good firm bed.We felt very welcome and the breakfast was excellent.Packed lunch was superb.
Dislikes?
None
4
Audrey Mature couple Stayed: Jul 12

Very pleasant stay, bed comfortable and immaculately clean

Very pleasant Read more

Response

Thankyou for such a good review. I am very glad that you enjoyed your stay.

Likes?
Owners were very accommodating about arriving early
Dislikes?
None
5
stephen Mature couple Stayed: Jul 12

Spotless, nice breakfast-everything we wanted.

exellent all round. Read more

Response

I am very lucky to have a housekeeper who is an absolute treasure. Top marks goes to her.

Likes?
some nice extra touches like small box of tissues and loads of tea and cofee supplies.
Dislikes?
we wanted to stay the following night but they were booked up, no surprise.
4
Barbara Young couple Stayed: Jul 12

Great location, friendly staff and clean!

Stayed for 3 nights - our hosts were wonderful, very friendly & helpful. Rooms were cleaned and re-stocked (tea/coffee etc) daily and communal areas were also spotless. Read more

Response

You are quite right, we have been upgrading our towels to larger more luxururious ones. Sorry that you seem to have experienced some teething problems, we will look out for this in future.

Likes?
The friendly approach of the staff - nothing was too much trouble. Plus its very close to the park, North Beach but also not too far to walk into the shops and South Bay.
Dislikes?
None
5
Roger Adult(s) Stayed: Jul 12

First Rate Seaside B&B

We stayed for 1 night as we working in the area with a late finish and an early start the next day.
The Phoenix was ideally situated close to Scarborough town centre.
The Landlady was friendly and gave us good advice as to where to find a good place to eat for the evening.
As we were starting early, the Landlady offered to leave breakfast things out for us so that we were not starting work on an empty stomach; many thanks. Read more

Response

We just try to do our best for our guests, we want them to enjoy themselves, we want them to return. My thanks to the gentlemen who gave us this excellent review, to read something like this makes all our hard work worth while.

Likes?
The rooms were clean and very well appointed.
We stay in a lot of B&B accommodation, throughout the country, and this had everything we would hope for and expect.
Dislikes?
Everything was excellent, there is nothing that could be improved.
5

The Phoenix Guest House Information

Facilities

  • Internet access (wireless) in public areas
  • Ironing facilities
  • Lounge
  • Non-smoking (throughout)

Children's Facilities

  • Cots
  • Games available
  • Highchairs

Business Facilities

  • Internet connection (wireless)

Policies

  • Check in: 14:00 till 22:00
  • Check out: 10:00
  • Child Policy: Children welcome
  • Pets: No pets

Description

The Phoenix is very conveniently located, just 2 minutes stroll from beautiful peasholm park, 6 minutes from the magnificent sweep of north bay's sands. Scarborough cricket ground, the open air theatre, scarborough bowls centre, the sea life centre, and hollywood plaza cinema are just some of the attractions close by. We offer very good value with prices from £20 per person per night for en-suite accommodation and scrumptious breakfasts for £6 per adult and £4 per child, which will set you up for the day. Cleanliness is assured throughout and we trust that you will find us friendly and helpful, our aim is to provide for you a comfortable and enjoyable place to stay.

Access to the Guest House from the pavement is by two wide 6 inch steps onto a small patio, then a further two wide 4 inch steps into the hallway. The Dining Room is on your immediate right via a 30 inch wide doorway. Access to the first floor is by a 16 step stairway with 10 inch treads and 7 inch risers, with a handrail on the left hand side. The landing is 33 inches wide with a handrail on the right hand side, giving access to bedrooms 2 (double) and bedroom 3&4 (double/family room). A further staircase of 12 steps with 9 inch treads and 7 inch risers with a handrail on the right hand side takes you to the second floor, where a further 3 identical steps give access to bedroom 5 (double), or to your right, 3 identical steps with a hand rail on the right hand side, give access to bedroom 6 (double) and bedroom 7&8 (double/family room). All bedroom doors are 30in wide & bathroom doors are 20in wide. We are sorry but there are no ground floor bedrooms or toilet facilities.

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