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Hawksley House is located in the heart of Sunderland city centre. A number of bars and restaurants are located just a few minutes walk away as well as shops and local travel facilities. The apartments are also located approximately 15 minut... Read more

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Hawksley House, Hackett Property Serviced Apartments

(33 Guest Reviews)

Guest Ratings

  • 19
  • 12
  • 1
  • 1
  • 0

Review Summary

  • Rooms 4.6
  • Value 4.3
  • Friendliness 4.5
  • Cleanliness 4.4
  • Facilities 4.5
  • Service 4.5
  • Location 4.4

Review Overall Rating

  • 5.0
  • 4.0
  • 3.0
  • 2.0
  • 1.0
  • 4.5
Emma Adult(s) Stayed: Jun 13

Great experience

We were all very impressed with the apartment. Clean, modern and nice and roomy - everything we hoped for. Read more

Response

Thank you for your feedback, we are pleased that you enjoyed your stay, and hope to see you again soon

Likes?
Great location, easy booking procedure, comfy beds!
Dislikes?
No
4
Phillippa Young couple Stayed: Dec 12

Great

An overnight stay in the city centre which felt like a home! Read more

Response

Hi Phillippa,
Many thanks for your review! Glad you enjoyed your stay.

Likes?
Within walking distance to all shops, bars & restaurants
Dislikes?
None
5
Anne Family with older children Stayed: Aug 12

Really nice apartment in a great location

Really comfortable, well equipped, and well located apartment that was good value for money. We were 2 adults travelling with 2 adult children and we took a 2 bedroom apartment. We all loved it. Read more

Response

Hi Anne, many thanks for the lovely review. We are looking to upgrade the TV's soon! Kind Regards, Hackett Property

Likes?
Plenty of room, very comfortable furniture and beds, nicely equipped kitchen, good showers.
Dislikes?
None
5
MHARI A Adult(s) Stayed: Jun 12

Excellent location for walking to Stadium of Light

Beautiful Apartment, immaculate. Staff were extremely friendly and even printed off directions for us.
Apartment centrally located, close to shopping malls and really good restaraunt downstairs. Stayed in this apartment as we were attending the Bruce Springsteen concert. Apartment was a bit more expensive than a hotel but the fact that we could walk to and from the concert made it woth it. used the kitchen to cook our breakfast.Shop nearby to buy food. Excellent! Read more

Response

Hope you enjoyed the concert Mhari!

Likes?
closeness to Stadiun of Light, excellent facilities.
Dislikes?
None
5
Dermot Family with young children Stayed: Mar 12

Lovely, clean apartment in central location

We stayed for one night and rented 2 apartments for our party of 6. Read more

Response

Hi Kieran! Many thanks for the comments and letting us know about the lighbulb. We hope the three channels were not too much of a shock to the little ones!
Hope to see you again.
Hackett Property

Likes?
The apartment was nice and clean with wonderfully comfortable beds. It worked much better for us than a hotel stay, as once we had finished our evening meal at a restaurant the kids went to bed.
Dislikes?
The lack of parking was problematic and a few light bulbs were not working. We had rushed the cleaner in order to get an early check in and we did find a dirty glass on the windowsill.
5
Stephen Family with young children Stayed: Feb 12

A great place to stay in Sunderland City Centre

We stayed one Saturday night with our 5 and 2 year olds. Lovely period features and high ceilings. The beds were excellent. Very good sound proofing and lots of heat. We ate at D'Aqua Restaurant which was below the apartment in the basement. Read more

Response

Hi Stephen, Many thanks for the great comments. Apologies about the TV size - the apartments were orignally going to be mainly business clients. Dont worry though we will be upgrading soon! Kind regards, Hackett Property

Likes?
Well proportioned rooms.
Dislikes?
The TV was wholly inadequate for the size of the huge lounge. We only had BBC 1 and 2 and Channel 4.
5
Cinthia Family with older children Stayed: Feb 12

Quick overnight in the center of town

We were in Sunderland for an event at the Stadium of Light and a visit to surrounding areas. Read more

Response

Hi Cinthia,
Many thanks for the review! We have now supplied each room with a guide to Sunderland, including great places to eat and their opening times! Kind Regards, Hackett Property.

Likes?
Conveniently located
Dislikes?
There were very few breakfast options before noon on Sunday morning and it would have been nice to know this in advance.
5
Margaret Adult(s) Stayed: Dec 11

Perfect solution for a Christmas stay in Sunderland

Although we arrived quite late on the 23rd we had a contact number for a member of staff for which nothing was too much trouble. We were there for a short break to spend Christmas with daughter and her friends who were working in Sunderland during December with only Christmas day off. We cooked a full Christmas dinner for 7 and enjoyed a real "home from home" Christmas Day. The level of equipment surprisingly good and we were even left enough extras for our unexpected guests. Read more

Response

Hi Margret,
Many thanks for the lovely review.
Kind Regards,
Hackett Property

Likes?
The apartment was lovely, well equiped, comfy and perfectly located. Our contact was very helpful and resolved a couple of problems quickly and efficiently. Welcome bottle of wine was a lovely touch!
Dislikes?
Nothing
4
DAVID LIVINGSTONE Mature couple Stayed: Nov 11

Ideal for the purpose - visiting Grand Daughter at University

Pleasant throughout. Read more

Response

Hi David,
Glad you enjoyed your stay and best of luck to your grandaughter at Sunderland University!
Kind Reagrds,
Hackett Property

Likes?
Location (for purpose of this visit). Overall atmosphere from arrival to departure.
Dislikes?
Toaster not working.
4
Elizabeth Mature couple Stayed: Nov 11

Luxurious home from home living offering excellent value for money!

We were met by very helpful friendly staff who showed us our fantastic appartment. We were blown away by the luxurious and welcoming first impression. Very upmarket quality finish to all the rooms and very well equipped - we didn't want to leave!! Read more

Response

Hi Elizabeth,
Many thanks for the great review!
If you decide to stay again this anniversary be sure to let us know so we can arrange something special!

Likes?
Everything - we would definitely stay again and without hesitation recommend it to anyone!
Dislikes?
Nothing at all!
5
John Adult(s) Stayed: Oct 11

Central Location. Apartment very spacious with quality feel.

Stayed overnight following vist to the SOL for football match. The apartment was one of the largest any of us had ever stayed in. Tastefully decorated and furnished. Considering its central position, the apartment was very quiet - especially for a Saturday night. Located directly above a very good restaurant (Restaurant D'Acqua) meant any easy choice for an evening meal!Overall, the only negatives would be the lack of a bathtub (showers only) and the absence of a parking space. Read more

Response

Hi John,
Many thanks for the great review! Next time you should stay in our one bedroom apartment, it has the nicest bath tub!
Kind Regards,
Hackett Property

Likes?
The staff at Hackett's were extremely helpful and welcoming on our arrival.
Dislikes?
None
4
Marc Mature couple Stayed: Jan 11

excellent

short break to visit some friends, go to a football game and visiting the city itself. Read more

Likes?
It was very good. You have everything. Separate kitchen, separate bathroom. The bedroom was nice. Everything was okay.
Dislikes?
No
5
Michelle Adult(s) Stayed: Nov 10

Definitely has the WOW Factor!

Celebrating a birthday, friend from London visiting - ideal set up. Home from home, walking distance to bards and restaurants - although apartment was nice enough to hang out in with everyone. Read more

Likes?
Everything.....
Dislikes?
Nope
5
Jane Young couple Stayed: Oct 10

Good price but a few shortfalls

A good location, a nice building, the apartment was nice but a few shortfalls such as the tiny step between the living room and the kitchen which was easy to catch your toes on. The kitchen sink was loose and not fitted very well. The bathroom had what appeared to be a crayon mark on the bottom and the glass shower frame was filthy and had clearly not been cleaned in a long time. The bedroom was clean and tidy and overall happy. Read more

Likes?
Good price, good facilities espeically within the kitchen. Good location and easy to access the building with the key fob. Nice bedroom and comfortable bed
Dislikes?
The bathroom had a nice design and good size bath BUT there was a crayon mark on it and the shower frame was discustingly dirty
4
bridget Family with young children Stayed: Oct 10

A friendly welcome and a great location

A quick overnight stay - our first time in Sunderland.
Great Italian restaurant nearby, but wonderful to have all of the modern facilities provided within the apartment. Read more

Likes?
Location great and really well equipped kitchen. Comfortable bedrooms and lounge.
Hugely friendly staff and the opportunity to park on site was much appreciated.
Dislikes?
None
5
Sam Family with young children Stayed: Sep 10

A very smart comfortable appartment

Up north to do the North run for the first time, so was little nervous about what I might find. I could not have been happier (bar one small thing, see below). Superb accomodation, clean, modern, comfortable. What more do you want. Read more

Likes?
The cleanliness and home from home touches were fantastic
Dislikes?
About 50% of the light bulbs either didn't work or were missing !
5
Caroline Young couple Stayed: Sep 10

Hackett Serviced Apartments Sunderland

We booked this apartment as a base for the Great North Run. Ideal location, very comfortable, with everything we needed. It was near to the Metro so we could easily get into Newcastle for the start. The staff at the property services were very helpful and gave us good instructions as to where to park and where things were. Very accommodating as we were able to return to the apartment after the run to collect our belongings get showered and changed, which was very much appreciated!! Read more

Likes?
Great apartment, spacious well furnished, clean and modern.
Dislikes?
None
4
Alison Adult(s) Stayed: Sep 10

Hawksley Duplex.

We stayed at Hawksley the year before and enjoyed it very much. This year we were pleased that it was just as good. There were however some missing light bulbs? We wernt sure whether previous occupants had taken them or whether they had been removed as they were defective? Read more

Likes?
The architecture of the building is magnificent, the furnishing of the apartment is comfortable and overall it the level of cleanliness is good.
Dislikes?
There were some missing light bulbs. Unsure whether previous occupants had taken them or whether they had been removed as they were defective & not replaced? Carpets need shampooing & paintwork touch
4
Alan Mature couple Stayed: Sep 10

Pleasent change from hotels.

Overnight stay for the Great North Run. Read more

Likes?
Location to city centre was very good.
Dislikes?
With the building having high ceilings and wooden floors, noise echoed when other guests entered and left the building.
4
sara Family with young children Stayed: Sep 10

great place to stay - wish i was staying for longer

Had a great stay, aprtment was great - loved the bed - so comfy! Read more

Likes?
very handy to where I wanted to go - easy to find
Dislikes?
Would have preferred onsite parking
5
Mandy Family with young children Stayed: Aug 10

Overnight stay, average accommodation and slept poorly

An overnight stay. Disappointed in size of rooms, given images on site, and felt apartment needed a bit of a spring clean. Slept poorly due to very noisy seagulls - Room 21 Read more

Likes?
Self catering.
Decent sized rooms but expected bigger.
Style and decor although it needed refurbished.
Dislikes?
Lots of stairs
Felt it needed a bit of a spring clean, re-paint walls, clean carpets.
Slept poorly, seagulls all night in Room 21.
Difficult to navigate one way road system from directions.
3
Alastair Alone Stayed: Jul 10

Self-catering was important

2 lots of 4 days over 2 weeks. Read more

Likes?
Self-catering aspect, central location.
Dislikes?
Paying for carparking. Lack of directions/signs when initially trying to find rooms.
5
Nathan Young couple Stayed: Jul 10

Fantastic! A really excellent alternative to hotels and B&B's in "the NORTH"

The place was lovely, and was definitely exceeded our expectation. With a prime location we were able to walk to both our wedding and the reception afterwards. The living space we had was certainly enviable, and a great comfort to return to. Truly a "home away from home" to feel "... at home" in and a much nicer alternative to the other local hotels on offer... Read more

Likes?
The loving room furniture was top-notch and super comfortable. The Kitchen was AMAZINGLY equipped... Internet access was quick, easy and reliable...
Dislikes?
The lack of a bathtub, or a usable outlet for a hair dryer in the bathroom was a bit of a bother, Seagulls are loud, and will keep you up, but this is not a fault of the hotel, but Sunderland itself!
5
barbara With a colleague Stayed: Jul 10

Very nic rooms, with too many stairs

very pleasant. The buses and seagull noises were disturbing when you have the windows open. It made it difficult to sleep in Read more

Likes?
The beds were fantastic. Bathroom was very modern and clean. The apartment was very nice, bright and the windows opened for air circulation.
Dislikes?
The stairs
4
Ian Mature couple Stayed: Jun 10

Accomadation superb

We attended a concert at the stadium of light and this apartment was excellently situated for our purposes. Read more

Likes?
Style and location
Dislikes?
One ot two stains on the carpet and a loose kitchen tap
5
stewart Young couple Stayed: Jun 10

Great building

Nice room and facilities Read more

Likes?
It was a great location, easy walking distance of every thing
Dislikes?
none
5
Graham Adult(s) Stayed: May 10

Beats staying in a hotel!

We had booked a single property to sleep 4 adults but for some reason the apartment had not been cleaned thoroughly which disappointed us. However when we informed the people at Hackett everything changed because they could not do enough for us. They come over, agreed with our assertion of the lack of cleanliness and immediately, without quibble, offered us alternative accomodation in a more expensive, higher grade of accomodation which were two separate apartments. First Class!! Read more

Likes?
Its 5 star feel and modern furniture.
Dislikes?
None whatsoever. In fact it has totally changed the way I will view booking accomodation in the future. Why saty in a hotel when you can have apartments like these?
5
Karen Adult(s) Stayed: May 10

Beautiful apartments, well located

With the exception of stained carpets in the bedroom and the blinds hanging off when we arrived the apartments were beautiful and well located Read more

Likes?
see above
Dislikes?
see above
4
Ray Mature couple Stayed: May 10

Convenient accommodation for nearby visits

This was intended to be a relaxing weekend visiting relatives & doing a bit of fishing. The leak in the ceiling which triggered the alarm, which we discovered on Saturday eve at 7-30 was a little inconvenient as we had to change rooms. The return of other clients banging doors,shouting in the street & constantly ringing the intercom (at 4 am) was a nuisance. I will not stay here again. Read more

Likes?
Spacious rooms
Dislikes?
The location is poor, next to a restaurant, opposite a snooker hall, with a major pub less than one block away. These all contribute to noise disturbance, especially in the early hours.
2
Laura Young couple Stayed: Mar 10

Good value for money.

The apartment was at a high standard as advertised on the website. Comfortable & clean & perfect for the over night stay which we had. Read more

Likes?
Was comfortable the bed in particular. Had a lovely nights sleep & the shower was lovely.
The appliances in the kitchen were very generous and handy to have just in case.
Dislikes?
Had to keep the heaters on otherwise was far too cold. The button for the toilet had half broken off & so had the toilet roll holder. Made it look a little bit un-cared for.
4
Rebecca Family with young children Stayed: Feb 10

Very convenient, everything to hand, home from home.

The building was beautifully restored and the apartment itself was spacious and had everything you could need for short stay. We had one toddler and one baby and it was perfect for this type of stay (although the blinds in the bedrooms are quite thin and are quite bright (noticable even though we stayed in February-it would put us off booking there in the summer). The only other downside was the parking which we didn't think was particularly secure (Tavistock Place) and left the car with family. Read more

Likes?
The apartment itself was clean, fresh and spacious. The location was handy too for the winter gardens and museum which kept the kids entertained.
Dislikes?
Car parking and the brightness in the bedrooms made it not ideal sleeping conditions for a baby and toddler.
5
Thomas Alone Stayed: Feb 10

it was fine but slightly underwhelming

the stay was fine and the apartment was comfortable. some of the fixtures and fittings were of a poor quality. the apartment was freezing on arrival- the heating was not on and it took a couple of hours to heat up. Read more

Likes?
i liked how an old building has been preserved and the central location
Dislikes?
see review
4
Helen Family with young children Stayed: Oct 09

Fantastic location with everything you need in the apartment

Easy to find,staff in the Hackett Property office really helpful and friendly. A few minor cleanliness issues but apart from that excellent apartment with fantastic beds and could have quite easily stayed there for longer.
Read more

Likes?
Location and facilities in the apartment
Dislikes?
Only minor cleanliness issues and having to hike the cases up many stairs.
5

Hawksley House, Hackett Property Serviced Apartments Information

Facilities

  • Ironing facilities
  • Non-smoking (throughout)

Business Facilities

  • Desk
  • Internet connection (wireless)

Policies

  • Check in: 14:30 till 18:00
  • Early check-in available on request
  • Check out: 11:30
  • Child Policy: Children welcome
  • Pets: No pets

Description

Hawksley House is located in the heart of Sunderland city centre. A number of bars and restaurants are located just a few minutes walk away as well as shops and local travel facilities. The 4* serviced apartments have their own kitchen, bathroom and bedrooms offering a home from home. Every apartment is fitted with a cooker, fridge-freezer, microwave, dishwasher and washer/dryer. Each apartment has flatscreen TV and digital TV and DVD player. Hawksley House is a Victorian building that has a mix of traditional features and a contemporary design. They are ideal for business trips or special treats. Please note that key collections are not on site and are to be collected from Hackett Property on Frederick Street just two minutes walk away. Check-in arriving after 6pm Monday to Friday 4pm Saturday and all day on Sunday need to be arranged in advance. Pre-arranged check-in is available 24 hours.

Hawksley House is a converted Victorian building, each apartment has approximately seven steps at the main entrance. The apartments are then on this level or the floor above.

Booking Terms and Conditions

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