- Your Consent
- Collection, Use & Retention of Information
When We collect, use and retain information about You via the Website and the Booking Service, we do so to the extent only that is reasonably required to conduct Our business effectively.
The information collected by Us varies depending on the service You request from Us. For example, when You use the Booking Service to book accommodation, We may collect personal details such as Your name, address, accommodation details, credit/debit card number and expiry date, billing details and telephone numbers. This information may be collected from third parties including any third party accommodation provider that You selected via the Booking Service and placed Your Booking with, or other people who collect information on Our behalf such as regional and local tourism organisations. We may also collect information directly from You when You speak to Us over the telephone or send Us correspondence or submit an accommodation review. Finally, We undertake market research, or have third parties undertake it on Our behalf and collect information in that way.
We use information to complete transactions on Your behalf and to ensure that We can efficiently manage and track transactions that are processed through Our system. We also use information to monitor Our system efficiency and usage, and to test and develop enhancements and changes to the way We do business or enhance our systems. With respect to the Booking Service, Your credit/debit card details are collected by Us when you pay for the Booking for the sole purpose of processing the Booking transaction You have requested and these details are not stored or used by Us in any other way.
The information that We collect may be transferred to and stored at a destination outside the European Economic Area (EEA) and may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers or contractors, in order to process or ma
nage Booking transactions using the Booking Service. This includes, but is not limited to, Our affiliate company in Tunisia and any Establishment you may have placed Your Booking with.
- Protection of information
We maintain appropriate security standards and procedures in relation to the collection, use and retention of Your information in order to prevent unauthorised access or disclosure. Should You contact Us, Our security procedures mean that We may request proof of identity before either party is able to disclose any information to You.
- Disclosure to Third Parties
Information is shared with Our group companies, contractors, data processing companies including operators of global distribution systems and payment clearing houses, bank and professional advisers. We share only the information necessary to deliver any supply of products and/or services by Us to You or in order to ensure the successful completion of a transaction processed through Our system or for related purposes. We may also disclose Your information when necessary to protect against fraud or any other crime (usually by providing such information to a reputable information reporting organisation) or in the event that We sell Our business then to the purchaser of that business.
We may in addition from time to time share non-personal, non-individual information in aggregate form with third parties for business purposes, for example We may tell Our business partners including regional and local tourism organisations and commercial distributors the number of customers in certain demographic groups who purchased accommodation using Our system. This does not involve the disclosure of any personal information which can identify any particular customer in any way.
We may disclose Your personal information at any time where necessary to comply with any legal obligation or requirement, such as to comply with an order of the court.
- Online Guest Reviews
The terms and conditions which will apply to any online guest reviews that You submit are detailed in Our Guest Review Terms published at www.toprooms.com/en-GB/guest-review-terms
- Employee Access to Information
Your information is disclosed to Our employees, agents and representatives on "a need to know" basis and We confirm that all such persons understand the importance of client confidentiality and privacy. We may use this information in order to contact You in order to perform the fulfilment or payment of any Bookings made by You via the Booking Service.
- Updating, Maintenance and Accuracy of Your Information
We endeavour to ensure that all information held relating to You is kept up-to-date, accurate and complete.
Data populated by You (including Your personal details entered in any fields) is Your sole responsibility and any changes to any aspect of Your personal data should be updated directly by You.
All of Our processes and data storage methods have been approved by the Information Commissioner’s Office (https://ico.org.uk) and Our registration number is Z1431368.
- Cookies and Other Non-Personal Information
When You visit the Website, We may automatically collect non-personal information about You, such as the type of internet browser You use, the website from which You have come to the Website and Your IP address (the unique address which identifies Your computer on the internet) which is automatically recognised by Our web server. You cannot be identified from this information and it is only used to assist Us in providing an effective service on the Website and to collect broad demographic information for aggregate use.
We may use third-party advertising companies to serve ads on Our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If You would like more information about this practice and Your choices, please visit the Network Advertising Initiative website (//www.networkadvertising.org).
- Complaints procedure
9.1 If You wish to make a complaint about Our services or any associated matter, You may contact Us by email, letter or fax. We do require that complaints be made in writing by email, fax or post. Wherever possible, complaints will be dealt with promptly, and You will receive a response within 30 working days.
9.2 If You are dissatisfied with the outcome of Your complaint, You may choose to escalate the complaint internally by contacting Us at the address below. A response to an escalated complaint will be made within a further 30 working days.
- Company Address
Adresse : 154 Pentonville Road, London N1 9JE
Téléphone & Fax : +44 (0) 844 880 3000
Email : firstname.lastname@example.org